Back to the feature overview 10 / Conversations

Every conversation, one inbox.

Customer texts and emails and your cleaner chats live in one place. The AI assistant can reply and follow up, and anyone on your team can take over, add an internal note or drop in a quote or payment link.

Real screens from the Cycle Leads app, shown with a demo business.

Message Center with a customer conversation open
How it works

Message Center, step by step.

Select a step to see that part of the app.

Message Center with a customer conversation open
Message Center with a customer conversation open
Dispatch chat with cleaners
Built for cleaning businesses

Answer every lead first, without living on your phone.

The cleaning company that replies first usually gets the job. Message Center keeps customer texts and emails and your cleaner chats in one inbox, and the AI assistant can reply and follow up while your team is busy cleaning.

Anyone on the team can click Take over conversation and the AI pauses. From the thread you can create a booking, insert a quick quote or a payment link, and leave internal notes. Stage, sentiment and intent sit beside every customer, and filters show who is being handled by AI, who was taken over and who went quiet.

Why cleaning businesses use it

What it does for your business.

01

Fast replies

The assistant answers while your team is busy.

02

Human when it matters

Take over any conversation in one click; the AI pauses.

03

Context everywhere

Stage, sentiment, intent and history sit beside the thread.

What's inside

Built into Message Center.

Texting uses your connected SMS provider; AI replies follow your AI settings.

  • Customers and Cleaners tabs
  • AI assistant with manual takeover
  • Sentiment and intent
  • Insert Quick Quote and Payment Link
  • Internal team notes
  • Create Booking from a chat
Screens

A closer look at the app.

Click a screen to enlarge it.

Questions

Message Center FAQ.

Can the AI text my cleaning customers for me?

Yes. The AI assistant replies and follows up using your settings, and anyone on your team can take over a conversation at any time.

Can I send a quote or payment link from a text conversation?

Yes. Insert Quick Quote and Insert Payment Link sit above the thread, next to Create Booking.

Do I need my own texting number?

Texting uses your connected SMS provider (Twilio), set up on the Integrations screen.

Ready when you are

Try Message Center free.

Every plan starts with a free trial. Set up your workspace, add your services and see your first leads come in. No card needed to start.